AI Receptionist

ElevenLabs Conversational AI · multi-clinic · Cantonese, English & Mandarin

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Total Calls

Appointments Booked

Transfers

Messages Left

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Clinic Type

Clinic (0 in this type)

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No agent yet for this clinic

AI Brain (LLM)

Choose the language model that powers the agent's reasoning. Internal models have lower latency; external models may have better multilingual quality.

Response Timing

Controls how quickly the agent responds and how long it waits for tool results.

Turn Timeout (seconds)

How long the agent waits for the caller to finish speaking before responding. Lower = faster but may interrupt.

Turn Eagerness

How aggressively the agent starts responding on natural pauses.

Tool Timeout (seconds)

Max time to wait for booking/availability tools before timing out. Lower = less dead air but may miss slow responses.

Voice & Language

Voice

Default starting language

Agent always starts in English. It auto-switches to Cantonese or Mandarin only when the caller speaks Chinese.

Stability (0.3)

Similarity (0.80)

Language detection is automatic — the agent switches between English, Cantonese, and Mandarin based on what the caller speaks. The primary language above is just the default used for the first greeting.

Rules & Transfer

Transfer-to-human phone number (for emergencies and can't-handle cases)

Custom rules (0)

No custom rules. Add scenario-tagged rules to override default behavior (e.g. “For pricing: always quote a range, never an exact price”).

After saving, click “Re-sync Agent” above to push these settings to the ElevenLabs agent for the selected clinic.

Phone Number

No phone number linked yet.

Twilio Phone Number (E.164)

Label (optional)

Twilio Account SID

Twilio Auth Token

Recent Calls

No calls yet. Dial the number above once a clinic is active.